1. What is a B2B Global Collection Account? Does it support Local Accounts?

It supports trade fund collection from all countries except high-risk or sanctioned regions, covering over 20 currencies.
Funds are processed through international clearing networks, usually arriving within 1–7 business days, depending on the remitting and intermediary banks.
If the remittance is made within the same country as the account, local clearing can be used for faster settlement.
Local accounts are also available — please select "Local Account" when applying if needed.

2. How do I open a B2B collection account?

After completing enterprise verification, log in to Payful → B2B Collection → Create Virtual Account

3. How should I fill in my company's English name?

Please enter the registered English name of your company.

4. What if I don't have a store website when applying?

You may provide your corporate website or a B2B platform store link (e.g., Alibaba International, Made-in-China).
(1) The link must meet the following conditions: For official websites — you must own or operate the domain.
(2) For platform stores — the store owner must be the applicant.
(3) The products displayed must match the categories in your actual trade transactions.

5. What supporting documents are required for collection?

Provide PI, CI, invoice, and logistics documents, all stamped with the seller's company seal. Logistics tracking must be verifiable.

6. Can a B2B collection VA receive service-trade payments?

No. Service trade payments must be received through a separate Service Trade Collection Account applied via Payful.

7. What does "FX Settlement Payout" mean?

This means Payful declares foreign exchange settlement to the bank on your behalf and transfers the converted CNY to your designated bank account in mainland China.
You don't need to submit settlement materials yourself.
When initiating the transfer, select CNY as the "Receiving Currency."

8. Who is the FX Settlement Beneficiary?

It refers to the domestic recipient of your CNY payment.
This can be your company's mainland legal entity, director/beneficial owner, or domestic supplier (corporate account).
If the recipient is an employee, please provide supporting documents such as an employment contract.

9. Can I apply for tax refund through Payful?

If your company requires tax refunds, choose Overseas Payment and remit foreign currency to your domestic corporate account, then apply for tax rebates independently.