1. How long does identity verification take?

Verification results will be completed within one business day and sent via email and SMS.

2. What if my ID or business license expires after verification?

If any verified document expires, please update your information as soon as possible to avoid withdrawal delays.

3. Why did my identity verification fail?

You can log in to your dashboard to check the failure reason and resubmit your information for verification.

4. Can I change the verified identity person?

No. Once verified, identity information cannot be modified.
If you need to change the verified person, please register a new Payful account with the new information and complete verification again.