1. How many times can I enter the wrong password before my account is locked? How long will it stay locked?

If you enter the wrong password five consecutive times, your account will be locked automatically. Please try again after one hour.
If you forget your password, click "Forgot Password" to reset it and log in once the lock is lifted.

2. Can I change my mobile number or email address? How?

Yes. Go to Security Settings → Bind Phone / Bind Email, then select "Verify via original phone" or "Verify via original email" to update your contact details.

3. Can I close my Payful account?

Keeping your Payful account active will not affect other business operations. We recommend retaining it for future use.
If you still wish to close your account, please contact your account manager for assistance.