1. Can buyers make payments via third-party payment providers?

Yes.

2. Can a B2B account receive payments from individual buyers?

No. Only corporate payments are accepted.

3. Can one order be settled multiple times?

Yes. For example, if the total order value is RMB 300,000, you may settle RMB 100,000 each time.
As long as the total settlement amount does not exceed the order amount, the same documents can be linked multiple times.

4. How should I fill in order numbers when a contract is split into multiple sub-orders?

Use the main contract or invoice number as a base and add sequential suffixes.
For example, if the contract number is abc1, then the order numbers should be abc1-1, abc1-2, etc.

5. What types of logistics documents are accepted?

Accepted proofs include air or sea waybills, railway waybills, or international express tracking slips (e.g., DHL, UPS).

6. What should I do if my fund inflow review is rejected?

Resubmit by re-linking the correct order or supplementing the missing materials.

7. What if a fund inflow fails?

The system will automatically generate a refund order and process the refund.

8. Are there any fees for fund inflow?

Fund entry is free by default, but certain currencies or regions may incur fees.