1. Will I be charged for using a Payful account?

No. Registering a Payful account, opening accounts, and receiving payments are all free of charge.

2. I have multiple stores. Do I need to register multiple Payful accounts?

No. One Payful account can manage multiple platforms and stores — a single account is sufficient.

3. How many Payful accounts can I register?

Each mobile number, email address, and identity verification can only be used to register one Payful account.

4. I'm not receiving the verification code on my phone. What should I do?

If you can't receive the SMS code, please try the following:
(1) Check if your phone service is suspended, in arrears, or has poor signal.
(2) Ensure your phone has not blocked system messages or installed an SMS blocking app. If it has, please disable it and check the blocked messages.
(3) Clear your inbox to free up memory space.
(4) Restart your phone or try another device.

5. What's the difference between a personal account and a corporate account?

They differ in withdrawal options:
(1) Mainland China individual users can withdraw to their personal bank cards.
(2) Mainland China corporate users can withdraw to their corporate account or the legal representative's account (not available if the representative's ID is a passport).
(3) Hong Kong corporate users can withdraw to Hong Kong corporate or offshore accounts.